🛡️ Player Safety First

Responsible Gaming at fg111

Gambling should always be an enjoyable form of entertainment, never a source of financial stress. fg111 provides every player with the tools and guidance needed to stay in control.

🔧Our Player Protection Tools

fg111 gives every registered player direct access to six core responsible gaming tools. All tools are available free of charge from your account settings and take effect immediately or within one hour of activation.

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21+ Age Verification

All accounts require government-issued ID verification confirming the player is 21 or older. Under-21 access is strictly prohibited.

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Deposit Limits

Set daily, weekly, or monthly deposit caps in BDT to keep spending within a budget you are comfortable with. Reductions apply instantly; increases take 7 days.

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Time-Out Feature

Pause your account for 24 hours, 7 days, or 30 days without closing it. No logins, no deposits, no bets during the break. Cannot be cancelled early.

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Self-Exclusion

Request a 6-month, 1-year, or permanent suspension of your account. Permanent exclusion is final and will not be reversed under any circumstances.

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Account Security Lock

Temporarily lock your account if you suspect unauthorised access. The lock takes effect within one hour and can be lifted only after identity verification.

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Support Access

Our responsible gaming team is reachable at [email protected] to activate any protection tool on your behalf, answer questions, or connect you with guidance resources.

🔞21+ Age Policy

21+

fg111 is strictly an adults-only platform. You must be 21 years of age or older to register an account, make deposits, place bets, or use any feature of the fg111 platform. This requirement applies to all players accessing the platform from Bangladesh and any other location.

Age verification is carried out at registration using government-issued identification. Players who cannot confirm their age will not be permitted to withdraw funds, and their accounts will be closed. Any winnings accrued by a verified under-age player will be forfeited.

Important: Allowing any person under 21 to access your fg111 account is a serious breach of our Terms and Conditions. Parents and guardians must keep login credentials secure. If you believe a minor has used your account, contact fg111 support immediately at [email protected].

💰Deposit Limits

Deposit limits let you cap how much money enters your fg111 account over a chosen time period. They are one of the most practical tools for keeping gambling spending under control. You can set, reduce, increase, or remove limits at any time through Account Settings.

Choose a Limit Period

Select daily, weekly, or monthly. You can run more than one simultaneously — for example, a daily limit alongside a monthly cap — to suit your personal budget structure.

Enter the Amount in BDT

Type the maximum amount you wish to deposit in that period. The limit activates immediately and the platform will block any deposit attempt that would exceed it.

Changing Your Limit

Reducing a limit takes effect immediately. Increasing or removing a limit requires a 7-day cooling-off period before the change is applied, giving you time to reconsider the decision.

Deposit limits work alongside loss limits, which cap total net losses within a period. Both are available in Account Settings. We strongly recommend that all players — especially those new to online gambling — configure these limits before their first session.

⏱️Time-Out Feature

The time-out feature allows you to step away from gambling temporarily without permanently closing your account. Once activated, your account is suspended for the full duration — you cannot log in, deposit, or place bets until the period expires.

24-hour time-out: an overnight break to reassess your session habits before returning to the platform.
7-day time-out: a one-week break recommended when you notice your gambling frequency increasing beyond your intended level.
30-day time-out: a full calendar month away from the platform, providing meaningful space to evaluate whether gambling fits comfortably in your life.
Custom duration: contact [email protected] to request a time-out of a specific length not covered by the standard options above.

Time-out periods activate within one hour of submission and cannot be cancelled once active. This intentional design prevents impulsive decisions to end a break early. After expiry, account access is not restored automatically — you must log in to resume.

🚫Self-Exclusion

Self-exclusion is for players who feel their gambling has become a problem and who want to stop for an extended period. When you self-exclude, your fg111 account is immediately suspended. All active sessions are terminated, pending bonuses cancelled, and you will not be able to access the platform in any way for the duration of the exclusion.

Submit Your Request

Go to Account Settings > Responsible Gaming > Self-Exclusion, or email [email protected] directly. State the exclusion period you want: 6 months, 1 year, or permanent.

Account Suspension

Your exclusion is processed within 24 hours. The account is suspended, all sessions ended, and promotional communications stopped for the full exclusion period.

During the Exclusion Period

You will not be able to create a new account or access fg111 through any alternate route during the active exclusion period. Attempts to circumvent self-exclusion are a breach of our Terms and Conditions.

Requesting Reinstatement

After a fixed-period exclusion expires, you must actively contact fg111 support to request reinstatement — accounts are never reopened automatically. A 7-day cooling-off period applies before access is restored.

fg111 strongly recommends that players who have self-excluded also seek independent counselling or problem gambling support. Reaching out for help is a sign of strength. The earlier a concern is addressed, the better the outcomes tend to be.

⚠️Recognising Problem Gambling

Problem gambling can affect anyone regardless of income, background, or experience. Being aware of the warning signs is the first step toward addressing the issue. If you recognise two or more of the following patterns in your own behaviour, we encourage you to use your fg111 account tools or reach out to our support team:

Spending more than you planned to gamble

Chasing losses to win back money

Gambling to escape stress or anxiety

Borrowing money specifically to gamble

Hiding gambling from family or friends

Feeling restless or irritable without gambling

Neglecting work, study, or relationships

Using money meant for bills or groceries

Need help? Use the self-exclusion or time-out tools in your account settings, or contact fg111 support at [email protected] today. You do not have to manage this alone.

💡Tips for Playing Responsibly

These habits help gambling stay an enjoyable leisure activity rather than a financial burden. fg111 recommends all players adopt them from the very first session:

Set a budget before you start: decide in advance the maximum amount you can afford to lose, and treat it as the cost of entertainment — not money you expect to win back.
Set a time limit: decide how long you will play before you begin and stick to it. Use your phone's timer to help you stay on track.
Never chase losses: if you have reached your budget limit, stop. Depositing extra funds to recover losses is one of the most common paths to problem gambling.
Never gamble with essential money: gambling funds must come from disposable income only — never from rent, utility bills, groceries, school fees, or family savings.
Take regular breaks: step away from the screen every 30 to 60 minutes. Continuous play without breaks increases the risk of losing track of time and spending more than intended.
Do not gamble when emotionally vulnerable: avoid placing bets when stressed, upset, tired, or under the influence of alcohol. Impaired judgement leads to impulsive and oversized bets.
Treat gambling as entertainment, not income: no strategy guarantees consistent profits. The platform always holds a statistical edge. Every session should be entered with a fixed entertainment budget and zero expectation of profit.

🔒Account Security

Keeping your fg111 account secure is a core part of responsible gaming. A compromised account can result in unauthorised deposits or bets made in your name. Always use a strong, unique password that is not reused on any other website, and enable login notifications so you are alerted whenever your account is accessed from a new device or location.

If you notice transactions you did not authorise or believe your account has been accessed without your consent, contact fg111 support at [email protected] immediately. You can request a temporary account lock while the matter is investigated — this takes effect within one hour and is available at any time.

fg111 will never ask for your password by email, SMS, phone call, or live chat. Any message requesting your login credentials and claiming to be from fg111 should be treated as fraudulent. Report suspicious communications to [email protected] immediately.

🤝Get Help and Support

If you feel that gambling is becoming a problem for you or someone you care about, please reach out. The fg111 responsible gaming team is here to help — without judgement. We can activate any protection tool on your behalf, help you understand your options, and point you toward the most appropriate resources for your situation.

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Responsible Gaming Support

Send us a message any time. Our team responds within 24 hours (Bangladesh Standard Time, UTC+6). All responsible gaming requests are handled with complete confidentiality.

[email protected]

Remember: seeking help is a sign of strength. Millions of people enjoy gambling as entertainment every day without any issues. If it is starting to feel out of balance for you, reaching out early makes a real difference. fg111 will always support any player who comes to us.

Ready to Play Within Your Limits?

fg111 is here for entertainment — safe, fair, and always within your control. Log in to set your deposit and time limits today, or visit our FAQ for more guidance.