fg111 Privacy Policy
Your privacy is a fundamental commitment at fg111. This policy explains in plain terms what personal data we collect, why we collect it, how we use it, and the rights you have over your own information.
1Introduction
fg111 ("we", "us", "our") is the operator of the online betting and casino platform accessible at fg111.bet (the "Platform"). We are committed to protecting the privacy and personal data of all individuals who use our Platform, including registered players, visitors, and prospective customers. This Privacy Policy ("Policy") describes in detail how fg111 collects, uses, stores, shares, and protects personal data in connection with your use of the Platform and our services.
This Policy forms part of the fg111 Terms and Conditions. By registering an account or using the fg111 Platform, you confirm that you have read this Policy and consent to the collection and use of your personal data as described herein. If you do not consent, please do not register an account or use the Platform.
2Personal Data We Collect
fg111 collects personal data in the following categories. We collect only what is necessary for the purposes identified in this Policy:
fg111 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data beyond what is strictly required for responsible gaming interventions, or biometric data. Where age verification requires examination of identity documents, the document images are processed solely for that verification purpose and are not retained beyond the period required by our KYC obligations.
3How We Use Your Personal Data
fg111 uses the personal data we collect for the following purposes. We do not use your data for any purpose that is incompatible with the purposes listed here without first obtaining your explicit consent:
- Account management: to create, maintain, and administer your fg111 account, including processing your registration, verifying your identity (KYC), and updating account details.
- Service delivery: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other payment methods; to credit winnings to your account; and to provide access to betting markets and casino games.
- Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, money laundering, collusion, bonus abuse, and other prohibited activities; to verify that players are not subject to active self-exclusion; and to comply with anti-money laundering (AML) obligations.
- Responsible gaming: to monitor betting patterns for signs of problem gambling; to implement responsible gaming tools (deposit limits, loss limits, self-exclusion) when requested or when required by our responsible gaming policy; and to fulfil our duty of care obligations to players.
- Customer support: to respond to your enquiries, process your complaints, and provide assistance via our support channels. Support communications may be retained for quality assurance and training purposes.
- Marketing communications: where you have opted in, to send you promotional offers, bonus announcements, and platform updates by email or SMS. You may opt out of marketing communications at any time by contacting fg111 support or using the unsubscribe mechanism in marketing messages.
fg111 does not use personal data for automated decision-making that produces legal or similarly significant effects without human review, except for automated fraud detection flags which are always reviewed by a human compliance officer before any account action is taken.
4Legal Basis for Processing
fg111 processes your personal data only where a valid legal basis exists. The legal bases applicable to our processing activities are:
- Contractual necessity: processing your identity data, contact data, and financial data is necessary to perform the contract we have with you (your fg111 account agreement), including creating your account, processing transactions, and providing the betting and gaming service.
- Legal obligation: processing certain data — including identity verification documents, transaction records, and suspicious activity reports — is necessary to comply with our AML, KYC, and responsible gaming legal obligations.
- Legitimate interests: processing technical data and behavioural data to detect fraud, secure the Platform, improve service quality, and conduct analytics is carried out on the basis of fg111's legitimate business interests, balanced against your interests and fundamental rights.
- Consent: where fg111 relies on consent as the legal basis for processing (primarily for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
5Sharing Your Personal Data
fg111 does not sell, rent, or trade your personal data to third parties. We share your personal data only in the following limited circumstances, and only to the extent necessary for the relevant purpose:
- Payment providers: we share necessary transaction data with bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank (DBBL), and other payment processors to facilitate deposits and withdrawals. These providers process your data under their own privacy policies and are bound by contractual data protection obligations with fg111.
- Game and technology providers: we share technical session data with licensed game studios and technology providers (such as Pragmatic Play, Evolution Gaming, and Spribe) to deliver their games and services within the fg111 Platform. These providers access only the minimum data required to operate their services.
- Legal and regulatory authorities: we may disclose your personal data to law enforcement agencies, financial intelligence units, or other competent authorities where we are legally required to do so, including in response to court orders, regulatory demands, or as part of AML reporting obligations.
- Service providers and processors: we engage certain trusted third-party service providers (such as fraud detection vendors, cloud hosting providers, and customer support platforms) to process data on our behalf. These processors are contractually bound to process your data only on fg111's instructions and to maintain appropriate security standards.
6Cookies and Tracking Technologies
fg111 uses cookies and similar tracking technologies to operate the Platform, improve user experience, and detect fraud. We use the following categories of cookies:
You can manage cookie preferences through your browser settings. Please note that disabling essential or fraud-prevention cookies may prevent you from using certain features of the fg111 Platform or from logging in to your account. fg111 does not use advertising cookies or share cookie data with advertising networks.
7Data Retention
fg111 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Our standard retention periods are:
- Account data (identity, contact, and financial data): retained for the duration of your active account and for a minimum of 5 years after account closure, consistent with AML record-keeping requirements.
- Transaction records: retained for a minimum of 5 years from the date of the transaction, in accordance with financial record-keeping obligations.
- Marketing consent records: retained for as long as your consent remains active, plus 2 years after withdrawal of consent, to demonstrate compliance with consent obligations.
When personal data is no longer required for the purposes for which it was collected, fg111 will securely delete or anonymise it. Where immediate deletion is not technically feasible (for example, data stored in backup archives), fg111 will isolate the data from active processing and delete it at the next available opportunity.
8Your Data Rights
Subject to applicable law, you have the following rights in relation to the personal data fg111 holds about you. To exercise any of these rights, please contact fg111 support using the contact details in Section 13:
- Right of access: you have the right to request a copy of the personal data fg111 holds about you, along with information about how it is being used. fg111 will respond to access requests within 30 days of receipt.
- Right to rectification: if any personal data fg111 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed.
- Right to erasure: in certain circumstances, you have the right to request that fg111 delete your personal data. This right is not absolute — it does not apply where fg111 is required to retain your data to comply with a legal obligation (such as AML record-keeping requirements).
- Right to restrict processing: you have the right to request that fg111 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to processing pending verification of our legitimate interests.
- Right to data portability: where fg111 processes your personal data by automated means on the basis of your consent or a contract with you, you have the right to receive that data in a structured, commonly-used, machine-readable format.
- Right to object: you have the right to object to fg111's processing of your personal data where that processing is based on legitimate interests. You also have an unconditional right to object to processing of your personal data for direct marketing purposes at any time.
fg111 will respond to all data rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 30 days, in which case fg111 will notify you of the extension and the reason for it. There is no fee for making a data rights request, unless the request is manifestly unfounded, excessive, or repetitive, in which case fg111 reserves the right to charge a reasonable administrative fee or decline to act on the request.
9Data Security
fg111 implements technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Our security measures include industry-standard SSL/TLS encryption for all data transmissions between your device and the fg111 Platform; encryption of sensitive data at rest (including identity documents and financial records) using AES-256 or equivalent standards; role-based access controls that restrict access to personal data to authorised fg111 personnel on a need-to-know basis; regular security assessments, penetration testing, and vulnerability management; and audit logging of all access to and modifications of personal data records.
Despite these measures, no method of data transmission over the internet or method of electronic storage is completely secure. fg111 cannot guarantee the absolute security of your personal data. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, fg111 will notify you without undue delay and will take all steps reasonably within its power to contain the breach and mitigate any harm.
10Children and Minors
The fg111 Platform is strictly restricted to persons aged 21 years and above. fg111 does not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately close the relevant account and delete the associated personal data, consistent with our age verification policy and our responsible gaming obligations.
If you are a parent or guardian and believe that your child (under 21) has registered an account or provided personal data to fg111 without your knowledge or consent, please contact fg111 support immediately at [email protected] with details of your concern. fg111 will investigate and take appropriate action, including closing the account and deleting the relevant data, as quickly as possible.
11Third-Party Services and Links
The fg111 Platform integrates third-party game content from licensed providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and Microgaming. These providers may collect certain technical and session data directly when you play their games within the fg111 Platform. Their data collection and processing activities are governed by their own privacy policies, which are separate from and independent of this Policy. fg111 is not responsible for the privacy practices of third-party game providers, and we recommend that you review their privacy policies if you have concerns about how they handle your data.
12Changes to This Privacy Policy
fg111 reviews this Privacy Policy periodically and may update it from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made to this Policy, fg111 will notify registered players by displaying a prominent notice on the Platform and, where appropriate, by email. The revised Policy will take effect on the date specified in the notice.
Your continued use of the fg111 Platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. We recommend that you revisit this page periodically to stay informed of any changes. The version currently displayed on this page is always the operative version and supersedes all prior versions.
13Contact Us
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, want to make a privacy-related complaint, or need to report a suspected data breach or unauthorised access to your account, please contact the fg111 data team. All privacy queries are handled in accordance with Bangladesh Standard Time (BST, UTC+6) business hours, and fg111 aims to respond within 5 business days for routine enquiries and within 72 hours for urgent data breach notifications.
Contact email: [email protected] (plain text — not a clickable link). Please include your registered username, the nature of your request, and any relevant details in your message. fg111 does not provide telephone support for privacy enquiries.
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